Using the New Reader Analytics Tools

They're heeere! 💥

The new Reader Analytics tools are here! Let's dive in and find out what we know about our readers!

We know how many 'reads' we've gotten for our book by the number beside the 'eye' icon.

We know how many comments have been left for our book by the number next to the 'text balloon' icon.

Let's take a closer look. 👀

Page reads:

• are calculated per account, not by device or IP
• a story gets 1 read every time a reader scrolls to a new chapter - for example, if you've written a 200 chapter book and a reader reads through to the end, you'll have 200 reads next to the 'Eye'con (see what I there?)
• only 1 read is recorded per account, so if a reader reads a story over and over it will still only count as one
• these analytics are shown on the Details page (shown above) for every story published on Ream
• reads are also added for any user logged into Ream and reading your story, so Follower reads and books labeled as Free (no subscription required) will still calculate as chapters read by users
• we've placed it on the Details page (which is Public), because knowing that other readers have already read your story, will make new readers want to read it too!

Comment number:

• are the numeric number of comments left by readers in a story
• author replies are also counted as comments
• each unique comment/ reply is recorded - there are no restrictions to the number of comments left for a single account
• if a comment is deleted, then the total number shown will be reduced per comment - this would include comments deleted by the reader, an author, or if a chapter is edited and the comments are deleted
• this number can be used as a quick snapshot of the number of new comments that come in for a story
• this number is also shown on the Details page, to entice readers to subscribe and read the story (and maybe a juicy comment or two!)

Let's move now to the Members tab of your Author Dashboard!

Here you'll see valuable information about how your subscribers move through your page. This includes:

• The at-a-glance average revenue by the current month
• The monthly recurring (subscriptions) revenue for the current month
• The new members who have subscribed in the last 30 days (do you have a targeted welcome message for each tier?)
• New followers in the last 30 days (who you can reach out to with targeted marketing like a limited time code to help convert them into subscribers)

It also includes:

• the number of subscribers who have left your page
• their (optional) exit surveys, which can pinpoint issues that you can hopefully resolve, like technical issues or a reason to reach out and work with your subscriber.

*For example, our CEO Emilia Rose, created a personalized email to reach out to former subscribers and offer a promotional code to come back and subscribe again.

This is what readers who have unsubscribed see before they cancel their subscription. It is optional but our research has found that many readers complete the survey and appreciate having a voice for their challenges.

Lastly, and maybe most importantly, we have Reader Engagement which gives information about current subscribers within the last 30 days:

This shows how readers have engaged (commented) on each story you have on Ream. If you have different stories for different tiers, it may give you suggestions on which tier or book to push in your marketing campaign, or add additional stories to underperforming tiers.

That's it for now! As more reader analytics are added, we'll add information about them here.

If you have any questions, please contact our Support Team at support@reamstories.com.